Feedback - debriefing
human factors factors training NHS feedback debriefing

No feedback, debriefing, no thanks

Debriefing is a crucial aspect of safe effective learning from near-misses and incidents. Understanding the underlaying root causes of error and successful interventions is vital in order to understand and share learning.

One aspect is of course the concepts involved in the success or otherwise of human performance. The other is the skills of offering feedback and the behaviours associated with accepting comments both critical and praising.

Added to these are the comprehension of the part that equipment and processes play - the ergonomic aspects. Whilst Atrainability are not academics in this specialist science, we have considerable experience of the practical aspects of human performance.

When mistakes happen including violations it is worth considering where the problem originated.

Could it be recruitment or training or even whether the process is fit for purpose? Atrainability can help promote a wider understanding at all levels of the organisation.

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“I can honestly say that the two Atrainability Human Factors courses that I have attended have been two of the most influential and beneficial courses I have attended, they have made a huge change to my clinical practice”

To view all of our courses please select below
Walking the Tightrope

Self-confidence is vital but self-awareness is the key to learning success - a human factors training workshop offering insight into the everyday pressures that challenge the fine balance between self-confidence and humility.

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    We will explore how we are all fallible and can make simple mistakes regardless of our commitment, knowledge and skills. Drawing on our experience in aviation, health and social care, Atrainability offer practical tools and strategies to help maintain and sustain high levels of performance under daily challenging conditions.

    This Masterclass will cover :
    • how & why errors are made - the balance between fallibility & maintaining confidence under pressure
    • the essentials of learning from successful outcomes as well from events that haven’t gone quite so well, or indeed as planned
    • the significance of approachability & the need to enhance this in our teams building resilience & accepting that humility is an essential part of professionalism
    • the benefits and keystones of a healthy reporting culture that promotes transparency and learning using open & interactive briefings to build & share situation awareness

The following courses include modules relating to No Feedback, dedriefing, no thanks. Applicable to individuals, teams or groups the sessions are normally delivery at a client's facility. If you are not sure of the course most appropriate to your training needs please contact us and we will be pleased to advise you.

Human Factors Awareness ½ day workshop

This ½ day session is designed to provide an introduction to Human Factors and target specific problems such as briefing, adherence to policy and checklists etc. and how being human influences safety.

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    This module will develop understanding of :
    • a greater awareness of Human Factors and how being human influences safety, patient experience, team effectiveness and improvement
    • maintaining the balance of care & risk in demanding, dynamic situations
    • open effective channels of communication across the hierarchy barrier
    • error provoking conditions offering practical tools that promote safe effective working
    • improved team working through empathy, individual & team situation awareness & key communication skills
    • how everyday pressures can challenge the fine balance between self-confidence & humility
    • learning from successful interventions as well from events that haven’t gone quite so well, or indeed as planned
Human Factors Awareness 1 day workshop

A full introductory grounding in Human Factors non-technical skills and behaviours with an understanding of how and why errors happen and simple skills to help avoid, trap and mitigate them

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    This module builds on the ½ day session and provides :
    • a greater awareness of Human Factors and how being human influences safety, patient experience, team effectiveness and improvement
    • One day is often requested by attendees of the half day module. A whole day offers time for more interaction since the half day is necessarily focused on content delivery so tends to be more of a lecture in style
    • Dealing with difficult people is a module that benefits from longer time as well as communication and decision making
Human Factors Awareness 2 day workshop

A more in-depth 2 day module covering the topics in the one day module above plus more time to delve into the subject and its applicability in different specialist areas of practice

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    This module includes :
    • Two days allows the full content at Foundation level to be delivered with time to address the specific issues that a multi-disciplinary team of delegates invariably brings
    • Typical attendees vary from support workers to consultants and managers. Clearly they all have slightly different problems and these are often of necessity glossed over in an abbreviated course
    • Personality preference and the effects of high workload and stress are discussed in depth. This offers enhanced self-awareness and consequent support to grow and develop Emotional Intelligence. For those well-versed in such topics this brings it together with a cross-reference to the rest of the Human Factors non-technical skills
    • For in-depth understanding two days allows adequate time for group discussions and anecdotal evidence suggests this leads to long-term improvements
Human Factors & Quality Improvement

Human Factors can have a positive impact on the outcome of working practices but how do we measure the Quality Improvements seen from the implimatation of Human Factors

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    Blending Human Factors and Quality Improvement makes obvious sense where either the subjects are not well developed in-house or an in-house Quality Improvement team may not be fully conversant with Human Factors principles and vice versa. In our experience many organisations offer Human Factors training to their teams but all too frequently don't measure improvements. This course is designed to blend the two disciplines with an aim of demonstrating the cost and safety savings that are attainable.

Bespoke Workshop

These workshops are tailored to address specific areas identified by your organisation

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    In essence all Atrainability workshops are bespoke since no two organisations have the same issues due to local culture or climate. Atrainability are very proud of their record of delivering training that addresses the needs of the client. It may be highly beneficial to employ Atrainability to perform a Training Needs Analysis. This is primarily due to the Fresh Pair of Eyes that we bring having worked across a vast number of Health and Social Care organisations and specialties